FREQUENTLY ASKED QUESTIONS
Subscription and Payment
SMECEN is a cloud-based resource management platform that businesses can use at an affordable cost. The platform aims to help manage accounting, tax, and human resources functions for companies. As the modules are integrated, SMECEN requires data only to be recorded once, saving time and reducing the chance of errors. The platform was built with the strong support from agencies such as Enterprise Singapore, Accounting and Corporate Regulatory Authority (ACRA), and Inland Revenue Authority of Singapore (IRAS).
Desktop accounting software requires the user to install the system on their workstation and the data relating to their accounts are stored on-site.
Cloud accounting software such as SMECEN is web-based and no further installation is required to the workstation. To access the cloud accounting software, the user simply visits a website and sign in with a username and password. This means that the user can use the cloud accounting software from virtually any computer and location with an active internet connection.
An active internet connection is required to access SMECEN.
Data is stored in our cloud servers. However, users can also choose to back up the data by generating and exporting the reports to their own workstations.
SMECEN is designed for users regardless of their technical background. SMECEN is user-friendly and the various features are classified in modules for easy access. The user can refer to our online resources or contact our customer care support hotline if there are any queries.
Yes, SMECEN supports the ability to track inventory.
Subscribing to SMECEN account is easy and hassle-free. Simply click here and fill out the form. Our Business Development team will reach out to you within two (2) working days upon receipt of your request.
We will require you to provide the following information for smooth subscription process:
- Company details: Company Name, UEN, business address, and telephone number
- Details of an Authorised Representative: Person’s name, designation, email address, and telephone number
SMECEN is built to be easily accessed by most devices so long as there is a web browser. To ensure smooth operations, the minimum required specifications for the devices are listed as follows:
- PC: 1 GHz computer with 256 MB of RAM running Windows XP or later
- Apple Mac: Intel-based Mac running OS X 10.5 or later
- Latest version of Internet Explorer, Firefox, Google Chrome or Safari
- High-speed internet connection (DSL, cable, T1)
Upon successful subscription of SMECEN, the user will receive an activation email – simply follow the link in that email to log in for the first time.
The common accounting reports available are the financial statements, general ledger, sales/purchase journals, aging reports, GST F5, etc.
The common human resources reports are CPF submission reports, bulk payroll reports, monthly payroll reports, leave reports, IR8A, IR8S, etc.
Yes, SMECEN allows you to generate itemised payslips according to the guidelines issued by the Ministry of Manpower.
We are in the process of working with financial institutions to support direct bank feeds that will allow users to perform bank reconciliations more easily. At the moment, bank reconciliations may still be completed without the bank feeds.
Data entered into your existing software during the migration period will not be migrated to SMECEN. We recommend our customers to record new transactions after the migration has been completed, which will generally take only one day.
There are resources available online for self help. You may also may contact our customer care support hotline for assistance, which is complementary. Alternatively, on-site support is available for a fee.
As SMECEN is a SaaS platform, the system performs updates and patch management automatically, reducing the burden on your in-house IT staff.
There are no additional setup costs required for SMECEN.
The minimum subscription term is 12 months.
Yes, the user can choose to review their subscription after fulfilling the existing contract.
There is no additional penalty for early cancellation. SMECEN subscription is paid in advance and we regret to inform that there will be no refund for early termination.
The user may purchase additional user licenses at SGD15 per Management User per month or SGD 15 for a bundle of 5 Staff Users per month.
As SMECEN contains sensitive financial and personnel data, a strict set of controls on data access have been applied to the system. Users can therefore set up their account by assigning access rights according to three broad categories of users:
|Account Creator||An Account Creator has full rights to edit the company profile, assign users and change subscription settings. This person is typically the one who subscribed to SMECEN account in the first place. An Account Creator is also a Management User.|
|Management User||A Management User has rights to various accounting and human resources modules, i.e. the person is normally the accounts or HR professional. Management Users will also be given selected access based on their job functions (e.g. Accountants will be given access to the accounting modules)|
|Staff User||A Staff User is an employee, using SMECEN for managing his/her own leave schedules, expense claims, and viewing his/her own payslips.|
User roles are those assigned to Management Users, so that they can perform their daily tasks using SMECEN. Roles are:
The user roles are segregated into Accounting roles and HR roles.
Accounting and HR Roles
|Master Admin||Full Access to Accounting System and HR System.|
|Accountant||Full Access to Accounting System|
|Accounts Payable||Account Executive who handles Accounts Payable functions|
|Accounts Receivable||Account Executive who handles Accounts Receivable functions|
|Accounts Payable/Receivable||Account Executive who handles both Accounts Payable and Accounts Receivable functions|
|Sales||Sales Executives responsible for creating customers, quotations, sales orders and invoices|
|HR Manager||Manager responsible for HRM modules|
|Attendance Kiosk Manager||Specialised role to run the Kiosk Mode for Employee Check-in / Check-out only|